Everything You Need to Know

Frequently Asked Questions (FAQs)

Got questions? We’ve got answers. From payment details and rental periods to delivery enquiries, find everything you need to know right here. Our FAQs cover it all, helping make your Sweet Illusionz experience smooth and stress-free.

Payments

Hire Periods

Delivery

Can we cut the faux cake?

Our cakes are designed for full 360° admiration, no awkward slices ruining the look! However, you can stage a cake-cutting moment from the back for that perfect photo op.

Can I pick up and drop off the faux cake myself?

To protect the craftsmanship and ensure everything arrives in pristine condition, we offer delivery, setup, and collection only, leave the logistics to us!

Are faux cakes cheaper than real cakes?

While faux cakes still require detailed design work and time to create, they often work out more budget-friendly, especially for elaborate styles, and you save on refrigeration, transport, and per-slice costs too.

Can I view the cake in person?

Absolutely! Contact us to book a consultation, we’d love to show you the designs up close.

Do I need to pay a deposit?

Yes, a 50% deposit is required to secure your cake. A $350 refundable bond is also collected and returned within 3 business days after the cake is collected in original condition.

How long is the rental period?

Our standard rental period covers 2–3 days, including delivery, your event, and collection. Need it longer? No problem, just ask for a custom quote.

How do I make a booking?

Simply fill out our online booking form, and we’ll be in touch within 24 hours to confirm availability and next steps.