Information We Collect

When you interact with our website, we may collect the following personal information:

  • Full name
  • Email address
  • Shipping and billing addresses
  • Payment information (securely processed via trusted payment providers)
  • Contact number (for delivery or customer support, if required)
  • Order preferences or customisation details
  • Any additional information that you voluntarily provide through forms, messages, or email

Information We Collect

We use the information you provide for the following purposes:

  • To process and fulfil your orders
  • To communicate with you regarding your order or enquiry
  • To provide customer support
  • To personalise your shopping experience
  • To send promotional communications (only if you have given your explicit consent)
  • To comply with legal, tax, or regulatory obligations
  • To improve and optimise our website and services

Your information will be used only for the purpose for which it was collected.

Sharing Your Information

We respect your privacy and share your personal information only when it is necessary. This may include sharing with:

  • Service providers such as couriers, payment gateways, and email platforms that assist with order fulfilment and communication
  • Technical and support partners who help us operate our website and systems
  • Legal or regulatory authorities, if required to comply with applicable laws or to protect our legal rights

We ensure that all third parties uphold a high standard of data protection and confidentiality.

Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy. This includes:

  • Providing the products or services you requested
  • Complying with legal and tax obligations
  • Maintaining accurate business records

As a general rule, we retain customer data for a period of up to four (4) years, unless a longer retention period is required by law.

Cookies and Website Tracking

Our website uses cookies and similar tracking technologies to enhance user experience, understand how visitors use our site, and improve functionality.

You may control your cookie preferences at any time through your web browser settings.

Your Rights

Depending on your location, including if you are located within Australia, the United Kingdom, or the European Union, you may have certain rights under applicable privacy laws. These rights may include:

  • The right to access personal data we hold about you
  • The right to request that your personal information be corrected or deleted
  • The right to restrict or object to the processing of your data in specific circumstances
  • The right to withdraw your consent to marketing communications at any time
  • The right to file a complaint with your local data protection authority

If you would like to exercise any of these rights, please contact us using the details provided below.

Data Security

We are committed to keeping your information secure. Our website uses SSL (Secure Socket Layer) encryption and other industry-standard measures to protect your data from unauthorised access, misuse, or disclosure.

We also ensure that our partners and service providers maintain strict security practices.

Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or services. Any updates will be posted on this page with a revised effective date.

We encourage you to review this policy periodically to stay informed about how we are protecting your data.

Contact Information

If you have any questions or concerns about this Privacy Policy or the way your information is handled, please contact:

Mumma B
Owner, Sweet Illusionz
📧 Email: whimsicalwonderland2@gmail.com