Deposit, Cancellation & Refund Policy

  • All quotes are valid for 14 days from the date of issue.
  • A 50% non-refundable deposit is required to confirm your booking. Bookings are not secured until this deposit has been received.
  • The remaining balance must be paid in full no later than 30 days prior to your event date.
  • Payment is accepted via direct deposit — details will be provided upon booking.
  • Failure to make payment by the due date may result in your booking being cancelled. Please contact us immediately if you're experiencing delays or issues with payment.

Cancellations & Changes

  • Cancellations within 8 weeks of your event date will forfeit the deposit paid.
  • If full payment has been made and the event is later cancelled, the payment will be held as a credit for 12 months from the original booking date. Full payments are non-refundable.
  • Date changes must be communicated as early as possible. We’ll do our best to accommodate your new date, subject to cake availability.
  • Deposits may be transferred to a new date within a maximum of 12 months.
  • No cancellations will be accepted within 2 weeks of the scheduled event date.

Force Majeure

Sweet Illusionz is not liable for cancellations or issues resulting from circumstances beyond our control, including but not limited to bad weather, natural disasters, illness, pandemic restrictions, or venue closures.


No refunds will be issued under these conditions.

Quotations

  • All quotations expire after 14 calendar days.
  • Prices may be subject to change if not secured within that timeframe.
  • Faux cake hire is strictly first come, first served — a quote does not guarantee availability.
  • A 15% surcharge applies for public holiday bookings.

Responsibilities of the Hirer

  • The hirer is solely responsible for all rental items during the hire period. This responsibility is not transferred to the venue, coordinator, or any third party.
  • Any items that are lost, damaged, or left outdoors overnight will incur a replacement or repair fee, to be paid by the hirer.
  • Faux cakes must be kept indoors and protected from the elements at all times.

Delivery, Set Up & Collection

  • Delivery, set up, and collection are handled exclusively by Sweet Illusionz and are charged based on venue location.
  • Access to the venue must be simple and safe — this includes close parking and lift access if required.
  • Two trips are required (drop-off and collection), and pricing will reflect both.

Photo Usage

We reserve the right to use photos of your faux cake display for promotional purposes, including use on our website, social media, or in marketing material. If you prefer your photos not be used, please advise us in writing.

Your Consent

By placing an order and paying the non-refundable deposit, you acknowledge and agree to the Terms & Conditions outlined above.